Service Concept
Users first, serve users
Service Principle
1. Take the user as the center and meet the needs of users as the principle, and implement family-oriented services.
2. Respond quickly and act immediately. In a short time, use effective methods to provide users with satisfactory services.
3. Track the user's usage, and visit the user from time to time, so that the user feels that the service of Xinfeng Machinery is nearby.
Three, service platform
A service hotline has been set up. Users can report problems to Xinfeng Machinery through the service hotline. The service center operator will make a written record of the problems reported by the user and keep it on file. Xinfeng Machinery requires customers to be enthusiastic, polite, enthusiastic, and standardized when answering calls, simple and clear to answer questions, and careful and meticulous records. There are three musts: be sure to record every problem reported by users; be sure to deal with every problem reported by users; be sure to review every processing result.
Effective service supervision mechanism
In order to standardize the service order, Xinfeng Machinery has formulated strict regulations and management systems to supervise and inspect service behaviors, and resolutely punish service violations one by one, so as to improve service levels and ensure service quality.